First, check if your card has been charged. Most transactions are automatically refunded. If you have not received your refund within 1 day, please fill up the form above to request a refund. Ensure you submit a photo and proof of transaction, such as a bank deduction screenshot.

If the vending machine fails to dispense the product you paid for, please fill up the form above to request a refund. Ensure you submit a photo and proof of transaction, such as a bank deduction screenshot.

We typically refund via PayNOW. Please keep a lookout for the transaction. Refunds are usually processed within 5-7 business days, and you will receive a confirmation email once the refund has been processed.

The refund processing times can vary due to several factors, including verification of transaction details and payment method used. We aim to process all refunds within 5-7 business days, but some refunds may take longer due to additional verification steps.

Yes, we will refund via PayNOW. Please provide a detailed description of your issue to our customer service team, including the machine's location and the exact amount paid. We will arrange for a PayNOW refund.

Most of the time, refunds for card and contactless payments are automatically processed back to the original payment method. If you did not receive your refund, please provide your transaction details and the last four digits of your card to expedite the process.

Refund requests should be made within 7 days of the transaction. Requests made after this period may not be eligible for a refund, subject to case by case basis.

If you receive a damaged or expired product, please do not consume it. Contact our customer service immediately at reachus@mamaboxcorp.com with details and, if possible, include photos of the product and proof of purchase. We only accept submissions within 7 days of purchase for damaged or expired products. We will arrange for a replacement or a refund.

If you are a tourist or do not have a PayNOW account, we can still process your refund. Please email us at reachus@mamaboxcorp.com with the following details:

• Recipient's Full Name

  (As per bank details)

• Contact No
• Bank Account Number
• Bank Name
• Recipient's Address
• Last 3 Digits Of The Card You Used For Payment

  (For verification purposes)

• Location Of The Machine
• Date & Time Of Incident

Additionally, please attach a photo or screenshot of your transaction that shows the amount deducted. We will process the refund via transfer to your bank account instead.

Note: The refund amount will be issued in SGD (Singapore Dollars) and will be automatically converted to your home currency at the bank's spot rate.