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International Shipping Policy for Mamabox Customers
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Overview:
Mamabox is dedicated to delivering high-quality products to our international customers. Due to the complexities of international shipping, our return policy is tailored to these specific conditions.
Non-Returnable Items:
- All purchases made by international customers are considered final. Items are non-returnable and non-refundable.
- This policy applies to all international destinations, including Indonesia, Vietnam, and Malaysia.
Damaged or Defective Items:
- Mamabox is not liable for any products damaged or lost during shipping.
- If your order arrives damaged, please contact the shipment carrier to file a claim.
- We advise saving all packaging materials and damaged goods before filing a claim.
Order Cancellation:
- Orders can be canceled only if they have not been processed for shipping.
- If you need to cancel an order, please contact our customer service team as soon as possible. If the order has been processed, cancellation is not possible.
Customs, Duties, and Taxes:
- International customers are responsible for any customs, duties, and taxes applied in their respective countries.
- Mamabox is not responsible for any additional charges once the package has been shipped.
Lost Packages:
- For packages lost in transit, the responsibility lies with the shipment carrier. We encourage customers to contact the carrier directly to resolve any issues related to lost packages.
Shipping Costs:
- Please note that we do not offer shipping of replacements for any orders, including those with damaged or defective items.
Customer Service Contact:
- For any queries or clarifications regarding our international return policy, our customer service team is available to assist you at reachus@mamaboxcorp.com
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Mamabox Corporation Pte Ltd prioritizes customer satisfaction while adhering to practical international shipping practices. We appreciate your understanding of the limitations and conditions of our international return policy.