International Shipping Policy for Mamabox Customers



Mamabox is dedicated to delivering high-quality products to our international customers. Due to the complexities of international shipping, our return policy is tailored to these specific conditions.

Non-Returnable Items:

  • All purchases made by international customers are considered final. Items are non-returnable and non-refundable.
  • This policy applies to all international destinations, including Indonesia, Vietnam, and Malaysia.

Damaged or Defective Items:

  • Mamabox is not liable for any products damaged or lost during shipping.
  • If your order arrives damaged, please contact the shipment carrier to file a claim.
  • We advise saving all packaging materials and damaged goods before filing a claim.

Order Cancellation:

  • Orders can be canceled only if they have not been processed for shipping.
  • If you need to cancel an order, please contact our customer service team as soon as possible. If the order has been processed, cancellation is not possible.

Customs, Duties, and Taxes:

  • International customers are responsible for any customs, duties, and taxes applied in their respective countries.
  • Mamabox is not responsible for any additional charges once the package has been shipped.

Lost Packages:

  • For packages lost in transit, the responsibility lies with the shipment carrier. We encourage customers to contact the carrier directly to resolve any issues related to lost packages.

Shipping Costs:

  • Please note that we do not offer shipping of replacements for any orders, including those with damaged or defective items.

Customer Service Contact:

  • For any queries or clarifications regarding our international return policy, our customer service team is available to assist you at


Mamabox Corporation Pte Ltd prioritizes customer satisfaction while adhering to practical international shipping practices. We appreciate your understanding of the limitations and conditions of our international return policy.